Welcome to Flowers Chingford’s Terms & Conditions. These Terms apply to all online transactions relating to Flower delivery in Chingford and the surrounding areas. By placing an order with us, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully, as they provide important information regarding your rights and obligations. Should you have any questions regarding these Terms, please consult them before proceeding with your purchase.
"We", "us", and "our" refer to Flowers Chingford. "You" and "your" mean the customer placing an order. "Order" refers to a request by you for us to supply goods and/or services for flower delivery in Chingford and surrounding localities. "Website" means the Flowers Chingford online shop and all web pages associated within our domain.
These Terms & Conditions strictly apply to customers utilising our online flower delivery service in Chingford and the surrounding areas. By using our Website or placing an order, you confirm you are a resident of or require delivery to these areas.
Orders must be placed via our Website. When you select your desired flowers or floral arrangement, follow the prompts to provide recipient details, delivery date, delivery address, and any message to accompany your order. Once you confirm your basket and complete checkout, your order is submitted for processing.
You will receive an automated confirmation email detailing your order. This does not signify acceptance but is intended to acknowledge we have received your request. All orders are subject to acceptance and availability. We reserve the right to decline or cancel orders at our discretion for reasons including, but not limited to, unavailability of items or inability to fulfil delivery in your specified timeframe or area.
Orders received for flower delivery in Chingford and nearby districts, placed prior to the daily cut-off time (clearly stated at point of purchase), will usually be delivered on your chosen date. Orders placed after this time may be delivered the following day unless another date is specified at checkout.
An order is accepted, and a legally binding contract is formed, when you receive a further email confirming that your order has been dispatched for delivery. If we are unable to fulfil all or any part of your order, we will notify you as soon as possible. In such instances, if payment has already been made, a full or partial refund will be issued according to what products or services have not been supplied.
Every effort is made to supply the products exactly as shown. In the event that a particular flower, product, or packaging is unavailable due to seasonal availability or stock shortages, we reserve the right to substitute items with products of equal or higher value and similar style without prior notification. We ensure substitutions are made only when absolutely necessary and will prioritise maintaining the overall appearance and value of the arrangement.
All prices are displayed in British Pounds Sterling (GBP) and include Value Added Tax (VAT) where applicable unless otherwise stated. Prices are correct at the time of publication; however, they can be subject to change without prior notice. The price you pay is the price shown on the Website at the time of order confirmation.
Payment must be made in full before orders are processed and dispatched. We accept payment via all major credit and debit cards, and other electronic payment methods as displayed at checkout. All payments are processed through secure third-party payment gateways. We do not have access to or store your credit card details.
We offer flower delivery within Chingford and surrounding areas only. Delivery charges, if applicable, will be clearly stated prior to order confirmation.
We will deliver to the address provided by you at checkout. It is your responsibility to ensure the accuracy of the delivery details. Should the recipient be unavailable at the time of delivery, the driver may leave the flowers with a neighbour, at a safe location, or return them to our shop according to our discretion and local conditions. In such cases, a delivery note will be left, and further instructions given for collection or re-delivery where appropriate.
We endeavour to deliver within the specified date and time frame; however, delivery times are estimates only and cannot be guaranteed due to external factors beyond our control (such as traffic or adverse weather). We shall not be liable for any consequential loss arising from late or failed deliveries.
If you wish to change or cancel an order, please contact us as soon as possible using the details provided on our Website. Amendments or cancellations can only be guaranteed if received at least 24 hours prior to the scheduled delivery date and before your order has been prepared or dispatched. Once products have been assembled or dispatched, cancellations or changes cannot be guaranteed and may not be possible.
Should a cancellation be requested within the allowable window, a full refund will be issued to your original payment method. For cancellations or amendments requested after an order has been prepared, we reserve the right to withhold full or partial payment to cover the cost of goods and labour incurred.
As flowers are perishable, returns are generally not possible. However, in the event that you are dissatisfied with the quality or condition of the flowers received, you are requested to contact us within 24 hours of the delivery. Please provide a photograph of the issue where possible. We will investigate each complaint on a case-by-case basis and, where appropriate, offer a replacement or refund at our discretion.
No refunds will be given for deliveries refused by the recipient or not collected once delivery has been attempted as agreed. If delivery cannot be made due to incorrect details supplied by you, additional delivery charges may apply for subsequent attempts.
Product images shown on the Website are for illustrative purposes only. While we make every effort to display colours and arrangements as accurately as possible, actual flowers, foliage, accessories, and packaging may vary depending on seasonal supply and local availability. All measurements and product sizes are approximate.
Our total liability to you under these Terms & Conditions for any loss or damage that you may suffer will be limited to the total amount paid for the products and services ordered from us. We do not accept liability for any indirect, special, or consequential losses, including but not limited to loss of opportunity, loss of reputation, or emotional distress.
Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, or for fraud or fraudulent misrepresentation, or any other liability that cannot be limited or excluded under UK law.
We will not be liable for any failure or delay in performing our obligations under these Terms & Conditions to the extent that such failure or delay is caused by events outside our reasonable control, including but not limited to acts of God, natural disasters, pandemics, strikes, lock-outs, war, terrorism, acts of government, or any other events that render performance impracticable.
Any personal data provided by you during the order process will be handled in strict accordance with our Privacy Policy, which forms part of these Terms & Conditions. We will not share your data with third parties except where necessary to fulfil your order or as required by law.
All content on our Website, including but not limited to images, descriptions, and branding, is the property of Flowers Chingford or its licensors and is protected by copyright and other intellectual property rights under UK law. No part of the Website or its content may be copied, reproduced, or used without our express written permission.
We reserve the right to amend or update these Terms & Conditions at any time without prior notice. Changes will take effect upon their posting on the Website. You are advised to review these Terms & Conditions regularly to ensure you are aware of the most current terms governing your use.
Should any provision of these Terms & Conditions be found to be invalid or unenforceable by a court or regulatory body, the remaining provisions shall remain in full force and effect.
These Terms & Conditions are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these Terms or your order shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If you have any questions about these Terms & Conditions, the ordering process, payment, or delivery procedures, please refer to the information provided on our Website or use our web contact form for customer assistance.
By placing an order for Flower delivery in Chingford and surrounding areas, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Chingford, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Chingford.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
